Returns Policy
UK Orders:
You may return most new, unopened items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
International Orders:
For returns outside the UK, please contact us for further assistance. We strive to make the return process as smooth as possible.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Information
We can ship to virtually any address in the world.
-
UK Shipping: Shipping within the UK is absolutely free! We use Royal Mail and Evri to ensure your orders reach you quickly and safely.
-
International Shipping: For orders outside the UK, shipping costs are automatically calculated at checkout. To save on shipping costs, we recommend combining orders whenever possible. We use Royal Mail International Tracked for overseas orders to ensure your package is secure and trackable.
-
Custom Duties: Please be aware that for orders outside the UK, there may be additional customs duties and taxes that are the responsibility of the buyer.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Order Procedure
-
Processing Time: All items are carefully packaged and shipped the next working day after the order is placed. We're obsessed with ensuring your items arrive in perfect condition.
-
Preordered Items: If your order contains preordered items, please note that the entire order will be shipped when all items are in stock. This helps us ensure you receive everything in one convenient package.
-
Order Tracking: Once your order is shipped, you’ll receive a tracking number so you can monitor your shipment's progress.
Additional Information
-
Customer Support: If you have any questions or need assistance with your order, please don't hesitate to contact us. We're here to help and ensure you have the best shopping experience possible.
-
Newsletter: When you place an order with us, you’ll have the option to subscribe to our newsletter during checkout. We’ll keep you updated on the latest products, special offers, and news. You can unsubscribe at any time if you choose.